We have received reports from both Patient Access users and people who have never registered for the service, that they have received Covid passport emails purporting to be from Patient Access.
We would like to share the following guidance from Patient Access for your information, and for you to share with your patients where appropriate.
We advise users of Patient Access to check the name and email address of the sender, all emails from Patient Access will come via an email address that ends in @patientaccess.com. We advise users never to click on any login links that you receive via email but to visit the site via the address bar of your browser instead so that you know you are on the genuine Patient Access login page. You can find more information and guidance on Patient Access’s information security page by visiting www.patientaccess.com/security.
We strongly advise users to set up their Memorable Word security feature, as well as using biometrics (fingerprint ID) if they use the app.
Email addresses used to register for Patient Access account are secure. Patient Access do not share any data and no data is ever saved or stored on any device you use to access Patient Access.