Aspen Medical Practice

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

The Aspen Centre

The Aspen Centre is currently closed.

Monday	08:30-20:00
Tuesday	08:30-20:00
Wednesday	08:30-20:00
Thursday	08:30-20:00
Friday	08:30-20:00
Saturday	08:30-12:00 (Pre-booked appointments only)
Sunday	Closed

Saintbridge Surgery

Saintbridge Surgery is currently closed.

Monday	Closed
Tuesday	Closed
Wednesday	Closed
Thursday	Closed
Friday	Closed
Saturday	Closed
Sunday	Closed

Tuffley Surgery

Tuffley Surgery is currently closed.

Monday	Closed
Tuesday	Closed
Wednesday	Closed
Thursday	Closed
Friday	Closed
Saturday	Closed
Sunday	Closed

Saintbury Surgery is only open for pre-booked appointments to assess patients with suspected Coronavirus/Covid-19

Doors at Aspen Centre are open until 20:00 and Saturday mornings but phone lines will be closed from 18:30 and will divert to out of hours.

Out of Hours Service

Between 18:30 and 08:00 Monday to Friday, and all day at weekends and on Bank Holidays, your call will be redirected to the NHS 111 service.

Reception answer the phones from 08:00 on weekdays but please be aware front doors do not open until 08:30.

Extended Hours and Improved Access Appointments

Monday to Friday, 18:30-20:00

Saturday, 08:30-12:00

Aspen Medical Practice