Carers' Support

Carers Emergency Scheme

The Carers Emergency scheme’s focus is to offer reassurance to you that should an unexpected situation arise whereby you are unable to provide care, then interim emergency support can be arranged.

Please see the poster:

Telephone: 0300 111 9000



Carers Referral Template

The carers referral template is directly off GCare.


Gloucestershire Carers Hub Message during COVID-19

We understand that this is a worrying time for carers and, as such, are doing all we can to support carers through this situation. Read more

Coronavirus/COVID-19: Information for Carers

Please find carers’ frequently asked questions answered:

Help at Home Bracelets

Telecare as part of their assessment may also be able to offer a ‘help me home’ bracelet – this is a silicone bracelet that has a contact number for a helpline and a reference id that a person with dementia can show someone. The reference id then links to that individuals records and contacts.

If someone is not eligible for telecare (you require more than just the need for the bracelet – Adult Social Care can advise) then they can be purchased privately, one option is:

To make a referral for one of the Telecare Help Me Home ID bracelets he would need to go through the Adult Help Desk. Either call 01452 426868 or complete the online referral form.

YouCan Parent Carers

Join YouCan for a four session programme for Carers to gain knowledge and skills to support them in their caring role.

Sessions are run regularly throughout the year.



Priority Services

In an emergency when power/water/ phone lines are disabled if an individual joins the priority services register and they have a care / health need they will be prioritised to get back on line/ get emergency support.

Western Power:


Most Gas suppliers have a priority register as does the water board.

Carers' Feedback

Dear Carer,

Aspen Medical Practice would like your feedback on services available locally or carers.

We would be very grateful if you could complete this survey

Carers' Support Policy

If you identify yourself as a carer our staff, following our Carers’ Support Policy, can provide you with extra support.

Gloucestershire Carers Hub

Gloucestershire Carers Hub offers support for carers to help not only their physical and emotional well-being, but to help them to make informed decisions that have a positive, lasting influence on their lives.

Easy Read Leaflet

Who is a carer?

Facebook: Hub

Telephone: 0300 111 9000



Support for defence personnel and their families

Royal British Legion

Support starts after seven days of service and continues through life.

Telephone: 0808 802 8080


RAFA (Royal Air Forces Association)

The charity that supports the RAF family.

Telephone: 0300 102 1919


SSAFA (Soldiers, Sailors, Airmen and Families Association)

The Gloucestershire branch of SSAFA, the Armed Forces charity.

Telephone: 01452 520255


Support from Longfield Community Hospice Care

Longfield Community Hospice Care recognises anyone who provides unpaid care and support for someone as a carer, so whatever your relationship with the person who is ill, or however you describe yourself, there is a range of support available.

Phone: 01453 886868

Facebook: @LongfieldHospice

Twitter: @longfieldcare


Carers Trust

Carers Trust is a major charity for, with and about carers. Find help about money and benefits, getting a break, health and wellbeing, getting out and about.

Facebook: @carerstrust

Twitter: @CarersTrust


Carer Cafes

  • GL3, Churchdown – Cheltenham Road East, Churchdown, Gloucester, GL3 1HX. Every third Thursday of the month, 12:30 until 13:30
  • Roots Cafe Gloucester – 69 Alvin Street, Gloucester, GL1 3EH. Every third Friday of the month, 14:00 until 15:00
  • Scoffs Coffee House – 17 St John St, Coleford, GL16 8AP. Every second Wednesday of the month, 10:00 until 11:00
  • The Noel Arms Hotel, Lower High St, Chipping Campden, GL55 6AT. Every first Wednesday of the month, 10:30 until 11:30
  • Cornerstones Cafe, Cornerstone Centre, 1 Severn Rd, Cheltenham, GL52 5QA. Every first Monday of the month 10:30 until 11:30

There is no need to book, just drop in. If you would like a Carer Cafe near you, contact

Register as a Carer

It is important that we know if you are a carer so that we can make sure you receive information, services and the help that is available. If you are a carer please complete our online form.

Carer Status Letter

The Carer Status Letter has been designed to give carers peace of mind that should they need to evidence they are a carer this can be provided.

This has been useful when requesting to be present in A&E when carers have been asked to evidence they are a carer, or to shop during key worker intervals in the supermarkets.

However, the main reason carers have benefitted from having it is when they are travelling outside their local area to attend to specific things in relation to their caring role. So for example driving from one side of the county to the other to care for someone. If the police stop the carer, they can use the status letter as evidence that the reason for them being outside current restrictions is due to being a carer. This can be used to explain why someone may be out at an unusual time in the day/night.

To obtain one of our letters, the carer needs to register with Gloucestershire Carers Hub and it can be sent electronically or by post.


The Herbert Protocol

The Herbert Protocol is a national scheme that encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing.

For more information see The Herbert Protocol page.

Gloucestershire Parent Carer Forum

They are a voice for those with lived experience of being a parent carer and can offer peer support


BAME Carers

The services provided to Gloucestershire’s Black, Asian and Minority Ethnic carers are:

Gloucestershire Chinese Women’s Guild:

Ebony Community Carers:

Black Elders Day Centre:

Golden Years Luncheon Club:

Friendship Café:

Gloucestershire Carers Emergency Scheme

Do you care for someone? What would happen if you got caught in a emergency?

The Gloucestershire Carers Emergency Scheme (CES) can help. It will help to give you peace of mind that the person that you care for will receive support if an emergency arises which prevents you from caring for them.

Emergency situations for example could be :

  •  becoming ill or having an unplanned hospital admission
  •  other family emergencies
  •  being delayed due to unexpected travel issues


Crossroads Care

Crossroads Care offers support to those with care needs and their carers.

Telephone: 01452 302542


Gloucestershire Young Carers

A range of information, advice, useful links, resources and details about Gloucestershire Young Carers is available online.

Telephone: 01452 733060

What you can expect from Gloucestershire Young Carers Leaflet

December 2020 Leaflet

Caring for someone nearing the end of their life

Caring for someone who is nearing the end of their life is very difficult. This can be a sad and challenging time for you; you may want answers to questions which are difficult to ask.

This leaflet gives you details about several organisations that may be able to help: Info Leaflet

Planning ahead and other information

Caring for Someone's Eye Health

There are many things that can be done to keep them healthy and make sure their sight is functioning at its best.

Gloucestershire CCG has prepared some useful tips on caring for someones Eye Health.

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999