Role: Navigating Doctor

Describe your job role

  • Supporting the Reception team with where to book patients – priority is getting to them to the right clinician in the most appropriate time frame
  • Signing repeat prescriptions.
  • Contacting patients who have tested positive for covid to provide monitoring and clinical support
  • Supporting prescription team and clinical pharmacists with queries
  • Supporting admin staff with queries
  • Speaking to patients who are unwell and need urgent attention
  • Dealing with test results and hospital letters

How would you describe a typical day?

  • Busy and high pressured, often juggling multiple queries and patients at once
  • Triaging those patients who need to be seen urgently today, soon or can wait for a routine appointment.
  • Triaging those patients who can be directed straight into a face-to-face appointment and who needs a call first for more information.
  • Working nonstop from 7am –until at least 7pm and often no time for a lunch break.

What do you enjoy about your job?

  • Speaking to patients and their families.
  • Supporting other members of the Aspen team and the wider community team.

What challenges do you face in your role?

  • Managing increased demand on limited resources.
  • Not having a break to clear your head.
  • Wanting to have more members in Team Aspen.

What advice would you give to patients?

  • It can be helpful to write notes about your symptoms to remind you.
  • Use eConsult when you can.
  • Please give as much information to the Receptionists – it helps me to help them.
  • Understand that we must prioritise patients who are unwell and need urgent attention over routine non urgent requests due to increased demand.