Our receptionists are trained in Care Navigation they will ask you some questions about your condition to assist them to give you the most appropriate appointment. Your information, as always, remains strictly confidential.

When you telephone you will hear the following menu options:

Option 1

Requests to book Nurse/HCA/Blood test appointments – such as chronic disease reviews, smears, vaccinations etc.

Option 2

GP appointments/telephone consultations/visits

It will help enormously if you are able to say up front whether you wish to have an appointment, receive telephone advice or require a home visit.

Please do let the Receptionists know if you are uncertain.

All home visit requests are triaged by the duty clinical team.

Option 3

Cancellations and test results

Option 4

Prescriptions Issues or Problems with Medication

If you have any problems with your prescriptions or if you are concerned about side-effects from medication, please choose this option.

We have a Prescriptions Team headed by a Clinical Pharmacist who will be able to deal with any queries relating to medication problems..

Please note that all prescription requests will take three working days to process – please refer to the separate Prescription Requests document titled Medicines Matter.