Before requesting an appointment you may find it useful to view information on self-help and local services available in our Wellbeing Centre.
If you’ve got an illness or injury and you’re not sure where to go then Advice ASAP can help you decide.
Contact us with eConsult
You can request an appointment, get advice or submit an admin request using a website called eConsult.
Urgent appointments
To request an urgent appointment (Monday to Friday) during opening times:
- Contact us via eConsult
- Phone us on 01452 337733
- Visit the Surgery and speak to one of our reception team
When you get in touch, we’ll ask you some questions to work out what you need. We will use your answers to determine how quickly you need an appointment, the best appointment method for your needs and the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- Contact us via eConsult
- Phone us on 01452 337733
- Visit the Surgery and Speak to our Reception team
When you get in touch, we’ll ask you some questions to work out what you need. We will use your answers to determine how quickly you need an appointment, the best appointment method for your needs and the most suitable doctor, nurse or healthcare professional to help you..
Most routine appointments are 15 minutes long and it is recommended that you bring one problem per appointment.
Reviews for mental health, dementia, post natal checks for mother and baby and medicals are bookable into a routine slot by our receptionists.
Enhanced access
Our Aspen Centre branch is open Monday to Friday, 6:30pm to 8pm and Saturday mornings, 8.30am to midday for pre-booked appointments only.
Your appointment
However you choose to contact us, we may offer you a consultation:
- face to face at the surgery
- by phone
- on a video call
- by text or email
Cancelling or changing an appointment
If you are unable to attend an appointment it is important to let us know as soon as possible so that we can offer it to another patient (even at very short notice).
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOne
- phone us on 01452 337733 during opening times
If you are submitting your cancellation online please try to give at least 2 workings days notice, where possible.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are only available to those patients who are too unwell to attend the surgery. If you think you need a home visit please telephone the surgery before 10.30am.
Home visiting is vital to patients who are housebound due to their current illness. However, it does draw a significant amount of clinician time from the surgery. It generally takes four times as long as a clinic consultation – resources are scarce and we ask that all patients jointly take responsibility for only using this resource when necessary.
Home visits will not be authorised for: lack of transport, child care issues, poor weather conditions or a patient’s financial situation. We will continue to work with patients who are restricted to specific appointment times due to transport issues.
Medication reviews
Most medication reviews are more appropriately and effectively done by our team of clinical pharmacists.
Care homes
As part of the ongoing work caring for our frail elderly patients in care homes, there is a designated GP that visits each care home every two weeks to review the patients.
The care homes under this practice include Chapel House, Avalon Residential Home, Horton House, Magdalen House, Guild House and Saintbridge House Nursing Home.
