Our reception desk is located on the ground floor at all of our sites. Please arrive ten minutes before your scheduled appointment and check in using the self check-in machines located in our reception area.
Our clinical rooms at the Aspen Centre are based on the first floor. A lift is available.
Our sites feature hearing loops and translation services are available. Assistance dogs are welcome in the surgery. Please speak to a member of our team for more information.
If you would like to speak to a member of our team in private please mention this to a receptionist. Chaperones are also available, on request, for all appointments. Please speak to our reception team or ask your clinician.
Further information is available in our policies section.
Car Parking
Car parking is available at the Aspen Centre. Limited parking is available at our Saintbridge branch site.
When attending the Aspen Centre please follow the signs to the Aspen Medical Practice patient car park as other car parks on site are for other businesses based at the Aspen Centre.
You will need to register your car registration number on the electronic tablet located by reception to receive an electronic permit. Failure to do so may result in you receiving a penalty notice.
Note that parking at the Aspen Centre is managed by an external company on behalf of the building owner. The GP practice does not own, nor manage, the car parking and so queries should be directed to them.